Waterson Hinges Return Policy
Important Notice
To request a return and obtain an RMA (Return Merchandise Authorization), please scroll down and complete the Product Return Form below.
- Custom Made Orders are non-refundable
- Special Orders including Satin Brass (US4), Dark Satin Bronze (US10B) and Withe non-refundable
- Shipping costs, duties, tariffs, customs fees, import taxes, credit card fees, and other payment processing fees are non-refundable under all circumstances.
- All returns require prior written approval.
- Returns sent without approval will not be accepted.
- The customer is responsible for all return freight and related charges.
For products that failed due to a manufacturing defect, check Waterson Hinges Warranty.
General Return Conditions – Unused Products
To be eligible for return consideration, all items must:
- Be returned in the same condition as received
- Be unused and not installed
- Be returned in original packaging (damaged packaging may be accepted if the product itself is unused)
- Include the RMA form in the return package
General Return Conditions – Products Used
Products showing clear signs of installation, use, modification, repainting, or damage are generally not eligible for return, as they cannot be resold without rework.
- In such cases, return eligibility will be determined solely by our Quality Department after inspection.
- Approval is not guaranteed.
- Include the RMA form in the return package.
Where to Return
- In United States: USA warehouse
- In Other Countries: Taiwan factory
Order Value
Table 1: Orders Under $3,000
Return Period (From the Product Receiving Date)
| Return Period | Fee |
|---|---|
| Return Within 30 Days | Standard Restocking Fee |
| Return Within 60 Days | 25% Restocking Fee |
| Return Within 120 Days | 45% Restocking Fee |
| Return After 120 Days | Non-refundable |
| Special Orders | Non-refundable |
| Custom Orders | Non-refundable |
Table 2: Orders Over $3,000
Return Period (From the Product Receiving Date)
| Return Period | Fee |
|---|---|
| Return Within 60 Days | 50% Restocking Fee |
| Return After 60 Days | Non-refundable |
Please fill out the Product Return Form
To be eligible for return, the product must be unused, uninstalled, and in the same condition as received, in its original packaging (damaged packaging may be accepted if the product itself is unused).
To help us process your return quickly, please upload photos of the product and its packaging. This allows us to confirm the condition of the item before we issue a return authorization.