Frequently asked questions and answers on our easy-to-use and durable Waterson Hinges
Yes, for qualifying project orders.
For smaller orders—typically 1 to 10 doors—our quotations and payments are generally handled in U.S. dollars (USD).
For larger commercial, multifamily, institutional, or other project-based orders, we can provide quotations and accept payment in Canadian dollars (CAD) upon request.
If you have a project quantity, send us the door schedule, specifications, or estimated number of openings, and our team can prepare the appropriate quotation.
Absolutely. We are happy to assist architects, hardware consultants, contractors, and distributors with product selection, specifications, and door schedule review.
Simply provide us with the basic door information:
- Door height
- Door width
- Door weight
- Interior or exterior application
- Any special operating or project requirements
Based on this information, our team will recommend the most appropriate closer hinge model, hinge quantity, and configuration for each opening.
For Canadian customers, Waterson also has dedicated sales and customer support personnel based on the U.S. West Coast, allowing us to provide timely responses during North American business hours and support project discussions more efficiently.
If you already have a door schedule or hardware schedule, you can send it directly to us for review.
Not at this time.
Waterson currently does not have a warehouse or authorized distributor in Canada. Canadian orders are typically supplied directly from our factory in Taiwan.
We are actively looking for distribution and architectural hardware partners in Canada.
Distributors, manufacturers’ representatives, and other industry professionals interested in working with Waterson are welcome to contact us.
Please leave your message on our Request Quotation page and our sales specialist will contact you within 12 hours or give us a call if you need immediate service.
Our hinges are made for easy installation, but we still suggest read through our step by step installation instructions, you can also find our manual on our Installation page
Our easy to use numeric tension panel makes adjustment simpler. For a thorough adjustment manual please visit our Adjustment page.
The warranty covers defects in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. Specific product warranty information can be found on the Warranty page.