What is your return policy?

Effective Date: December 31, 2025
This return policy applies to all orders unless otherwise specified below.

Important Notice

• To request a return and obtain an RMA (Return Merchandise Authorization), customers must contact our sales team in advance at hinges@watersonusa.com
• Custom-made orders are non-refundable.
• Shipping costs, duties, tariffs, customs fees, import taxes, credit card fees, and other payment processing fees are non-refundable under all circumstances.
• All returns require prior written approval.
• Returns sent without approval will not be accepted.
• The customer is responsible for all return freight and related charges.

Return Destination

The warehouse you return to depends on your location, and the exact address will be confirmed on your RMA:

• USA customers: return to our USA warehouse.
• International customers (outside the USA): return to our Taiwan (TW) warehouse.

General Return Conditions – Unused Products
To be eligible for return consideration, all items must:

• Be returned in the same condition as received
• Be unused and not installed
• Be returned in original packaging (damaged packaging may be accepted if the product itself is unused)
• Include the RMA form in the return package.

General Return Conditions – Products used

• Products showing clear signs of installation, use, modification, repainting, or damage are generally not eligible for return, as they cannot be resold without rework.
• In such cases, return eligibility will be determined solely by our Quality Department after inspection.
• Approval is not guaranteed.
• Include the RMA form in the return package.

Order Value

Table 1: Order Under $3,000

Return Period (From Receiving Date)

Table 2: Order Over $3,000

Return Period (From Receiving Date)