Can the Customer Powder Coat the Waterson Hinge Themselves Without Damaging It?
Spray Painting: A simple spray paint application by the customer is perfectly fine and will not affect the functionality of the hinges, provided the unit [...]
Do you have any projects in Canada?
Yes. Waterson closer hinges have been specified for projects in Canada. One recent example is a 425-set residential project at Modern Sḵwx̱wú7mesh Village in downtown [...]
Are Waterson closer hinges suitable for Canadian fire-rated door applications?
Yes. Waterson closer hinges are cUL certified for use in Canada and are suitable for Canadian fire-rated door applications when used as part of an [...]
Does Waterson meet Buy American Act?
Yes! Under the Trade Agreements Act of 1979 (TAA), Taiwan is a designated country. As a result, products and services sourced from Taiwan are treated [...]
Can Waterson Hydraulic Hinges Be Used on Exterior Gates?
Yes! Our hydraulic hinges can be used on exterior gates. Just keep in mind that hydraulic closer hinges only work on a certain degree of [...]
What is your return policy?
Our full return policy, including return conditions, restocking fees, and how to request an RMA, is available on our Return Policy page: Check Waterson Hinges [...]
Where do you ship from?
Most high-demand items ship from our Michigan and California-based warehouses, however, urgent orders and larger quantities are fulfilled from either the States or our headquarters [...]
Do you sell self-closing hinge with hold open for use on horizontal Bilco basement doors?
At this time we only provide self-closing closer hinges for vertical doors.
Why does my Waterson hinge appear to be leaking?
It’s not leaking. Don’t worry, we simply added a bit of lubricant between the washers to improve initial performance. After a brief period of time [...]
Are your hinges suitable for in-swing or out-swing?
Waterson hinges can be both in-swing and out-swing, however, the fastening screws will always be facing on the in-swing side.