What is your return policy?
Effective Date: December 31, 2025 This return policy applies to all orders unless otherwise specified below. Important Notice To request a return and obtain an [...]
Where do you ship from?
Most high-demand items ship from our Michigan and California-based warehouses, however, urgent orders and larger quantities are fulfilled from either the States or our headquarters [...]
Do you sell self-closing hinge with hold open for use on horizontal Bilco basement doors?
At this time we only provide self-closing closer hinges for vertical doors.
Why does my Waterson hinge appear to be leaking?
It’s not leaking. Don’t worry, we simply added a bit of lubricant between the washers to improve initial performance. After a brief period of time [...]
Are your hinges suitable for in-swing or out-swing?
Waterson hinges can be both in-swing and out-swing, however, the fastening screws will always be facing on the in-swing side.
Are your hinges left-handed or right-handed?
Waterson hinges are non-handed and can be inverted as needed. View this drawing to learn more.
What is the “hold-open” feature?
This feature holds the door open at 90 degrees, and it only contains the door temporarily. With a light push of the door to below [...]
If you have the “hold-open” feature, can it also be fire-rated?
Unfortunately, the hold-open feature does not coexist with fire-rated doors.
Are Waterson hinges “handed”?
Waterson Closer Hinges are all non-handed design.
What does hydraulic hinge do?
Hydraulic hinges have a buffering feature that allows the door to close even slower when entering a certain angle, can only use on the door [...]